EASE, which stands for Electronic Access to Surgical Events, is an application that is rather like Snapchat. This app can allow surgical teams to interact with family members during their operation, send messages and photos which will disappear after being reviewed on the smart phone. Of course, these images must be compliant to HIPAA. EASE was an invention of physicians at Orlando Health Arnold Palmer Hospital for Children located in America, which is aimed at reducing waiting room worries by letting families know their beloved’s progress with video, photos as well as text messages during the surgeries. Moreover, this technology can also be utilized by clinical teams when it comes to PACU, NICU, ICU and so on.
Messages sent from EASE will last for 1 minutes of view time. In order to gain more security and protect privacy, all messages will be removed from client phones and servers forever and it can not be saved. Regarding the operation, a nurse will send messages at intervals of 30 minutes via a procedure and finish with a quick video recap from the doctor. Before sending messages, the nurse will have to scan the barcode on the patient’s wristband to make sure that the message is sent to the correct receivers. Patients or families can set up a network for themselves to receive updates.
Behind the innovation
Three doctors at the Arnold Palmer Hospital for Children took part in the development and testing of this application. The app has been utilized by the children’s hospital for approximately three years and is now being adopted in the Orlando Health system as well as other hospitals. Currently, over 35 hospitals are adopting this application.
In a study lasting six months which were conducted with the participation over 3 thousand patients, the app generated the average scores on responses to nine HCAHPS questions. The results include: 13 percent of doctors explained in a way you could understand; 7.4 percent of physicians can solved your questions and concerns while over 7 percent of them kept patients updated and over 6 percent of staff can deal with emotional demands effectively